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If you’ve received an email notification that says “Email notification impacted” or “Emails are not reaching your team members,” this means RevenueHero has temporarily paused sending internal notifications to one or more users. Here’s what’s happening and how to resolve it quickly.

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Why inboxes get flagged

RevenueHero sends internal notifications to your team members, things like meeting assignments, booking alerts, and meeting status updates. When these emails repeatedly bounce or get rejected by a team member’s email id, we automatically flag that inbox and stop sending to it.

This happens to keep notifications flowing reliably to your entire team. If we continued sending to addresses that consistently reject our emails, it could affect our ability to deliver notifications to everyone.

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Common reasons an inbox gets flagged:

  • The user’s email account was deactivated or suspended
  • The user left the company and their inbox was closed
  • The user’s email password was changed, causing authentication issues
  • The inbox is full and rejecting new messages
  • Temporary email server issues at the user’s email provider
This is an automatic safety check. RevenueHero doesn’t disable inboxes manually, only bounced emails trigger the flag.

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What gets affected

When an inbox is flagged, that specific user stops receiving internal notifications from RevenueHero until their inbox is reactivated.

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What continues working normally:

  • Meeting reminder emails to prospects - Reminders reach prospects as expected
  • Calendar invitations - Calendar invites are sent from the sales rep’s email inbox
  • Meeting bookings - Prospects can still book meetings normally
  • CRM sync - Operates without interruption
  • Scheduler functionality - Works as expected
  • Other team members - Are not affected
The user can still access RevenueHero and be assigned meetings, they just won’t receive email notifications from our system until their inbox is reactivated.

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How to fix it

Only admins can reactivate flagged inboxes. Here’s how:
1

Identify which user needs attention

Check the email notification you received. It will show the affected user’s name and email address:“Email addresses inactive for John Smith — [email protected]”
2

Reactivate the inbox

To resume internal notifications to the user:
  1. Navigate to Settings → Users
  2. Click on the Email bounce tab
  3. Find the flagged user in the list
  4. Click Reactivate next to their name Reactivate User Inbox
That’s it! RevenueHero will resume sending internal notifications to this user.
While not required for reactivation, you may want to verify the email issue is resolved to prevent future flags:
  • Confirm the user’s email account is active and receiving mail
  • Check if their inbox is full or has delivery restrictions
  • Verify their email address hasn’t changed
  • If you see a “Expired” calendar status in Settings → Users → Needs action tab, have the user reconnect their calendar

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Who gets notified

When an inbox is flagged, all admins receive an email notification immediately. The affected user is not automatically notified by RevenueHero. We recommend that admins inform the user that:
  • Their inbox was flagged due to email delivery issues
  • They won’t receive internal RevenueHero notifications until the issue is resolved
  • Prospect communications are unaffected and continue normally
This keeps communication clear and ensures the user knows to check their email settings if needed.

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Prevent inbox flags

Here are some best practices to minimize inbox flagging:

When users leave the company

  • Update their status in RevenueHero Settings → Users
  • Remove them from active teams
  • Reassign any upcoming meetings to active team members

When users change passwords

  • Remind them to reconnect their calendar in RevenueHero if needed
  • Verify they can receive test emails

Regular maintenance

  • Review the Email bounce tab periodically
  • Remove or update inactive user accounts
  • Ensure team members’ email addresses in RevenueHero are current

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Common questions

If multiple users’ email addresses bounced around the same time, you’ll receive a separate notification for each one. This can happen if:
  • Your company’s email server had an outage
  • A password reset policy affected multiple accounts
  • Your email provider (Google, Microsoft) had temporary issues
Each notification is sent only once per flagged inbox, you won’t receive repeated alerts for the same user. You can reactivate all affected users from the same Settings → Users → Email bounce tab.
No. From the prospect’s perspective, everything continues normally. They’ll still receive:
  • Workflow emails
  • Meeting reminders
  • Calendar invitations
The only impact is internal, the flagged user won’t receive notifications from RevenueHero.
Until an admin manually reactivates it. Inboxes don’t automatically reactivate, even if the underlying email issue is resolved. This ensures admins are aware of the issue and can verify it’s fixed.
No. This automatic protection applies to all email addresses equally to ensure reliable notification delivery for all users. However, you can minimize flags by maintaining active email accounts and promptly updating RevenueHero when employees leave the company.