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RevenueHero gives you three Round Robin methods, and they are not interchangeable. Each one answers a different question before it shows a calendar: should the prospect see one rep’s slots or the whole team’s, and who wins when more than one rep is free? The method you pick decides how many slots the prospect sees and how evenly meetings land across your team. This page explains what each one does and when to use it.
BEFORE YOU BEGINRound Robin is an account-wide setting. The method you choose applies to every distribution rule and relay pod in your organization. Change it in Settings → Distribution → Round Robin settings for meeting distribution → Change.

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The three methods at a glance

Types Of Round Robin
MethodWhat the prospect seesWho gets the meetingOptimized for
StrictOne rep’s available slotsThe rep chosen from the queue for that bookingFully equal distribution based on lead volume
FlexibleCombined availability of the whole teamWhoever is free at the chosen slot; ties go to the rep with fewer meetingsMore slots for the prospect, near-equal distribution based on availability
BalancedCombined availability of the whole teamThe free rep at the chosen slot, then auto-balanced toward the lightest-loaded repEven distribution by current workload, reducing skew across reps

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Strict Round Robin

RevenueHero picks a rep from the team first, then shows the prospect only that rep’s open time slots. The chosen rep gets the meeting at the slot the prospect books. Use Strict when you want a predictable, sequential rotation and fully equal distribution tied to lead volume. The trade-off is fewer visible slots, since the prospect only sees one calendar at a time.
Strict pairs well with weightage. Teams running a deliberate ratio, like a 5:1 split between a senior and junior rep, often stay on Strict so the rotation is exact and easy to audit.

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Flexible Round Robin

RevenueHero shows the prospect the combined availability of everyone in the team. Whoever is free at the slot the prospect picks gets the meeting. If more than one rep is open at that slot, the meeting goes to the rep with fewer meetings assigned. Use Flexible when booking speed and slot availability matter most. Because the prospect sees the whole team’s calendar, there are almost always slots open, which lifts booking rates. Distribution stays near-equal but follows availability rather than a fixed order.
Flexible is the common pick for teams that care most about getting the prospect onto a calendar fast and want the widest set of times on screen.

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Balanced Round Robin

Balanced works like Flexible at the calendar, showing combined team availability, but adds a balancing step. The free rep at the chosen slot gets the meeting, and when multiple reps are free the one with fewer meetings wins. On top of that, RevenueHero auto-balances across reps to reduce distribution disparity, so the busiest and quietest rep stay close together. Use Balanced when even distribution by workload is the priority. For the full detail on how Balanced reads workload, see Balanced Round Robin.
Switching methods takes effect immediately across every distribution rule and relay pod. A safe way to try a new method is to change it during a low-volume window and watch Round Robin History before peak hours.

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How to switch methods

  1. In the left sidebar, click Settings → Distribution.
  2. On the Round Robin settings for meeting distribution card, click Change.
  3. In the Select distribution method dropdown, pick the method you want. The three cards explain each one as you choose.
  4. Click Save.
That is the difference between the three methods. Pick for booking speed with Flexible, exact rotation with Strict, or workload-balanced fairness with Balanced. 🎉🎉🎉

Balanced Round Robin

The workload-aware method, in depth.

Calibrations

Control how vacations, no-shows, and reassignments affect the queue.

Round Robin History

See where every rep stands in the current cycle.

Create a Distribution Rule

Apply a method inside a routing rule with per-member weightage.